Questionnaire Response
Lugan-Girl
Below are the responses to the Questionnaire. The Author leaves it to the reader to consider the information for himself in determining whether you wish to do business with this Agency.
Agency Info: (Q1-4)
Oboronnaya
Lugansk
Ukraine
Contact: Elena Piskunova/Anna Olsen
3. Please list any other agencies commonly owned and URLs if
applicable.http://www.lugan-girls.com
5. Please list the name of your webhost or describe how you have connection to the Internet.
6. Please indicate which of the following services you offer and indicate the costs if any associated with the type of service:
Translation,PrintingCosts,Interpretation,Visa,Travel,Housing,Language,Other
7. Without divulging any trade secrets, please describe how you acquire your profiles or clients?
We do not advertise much around Ukraine; most of our
latest clients joined us because they have heard about our service from
their friends. The same is about our foreign clients.
All the women who want to join our agency have to fill in application
form, which contains the questions about their identification
information, their habits, goals, life, etc.
Before accepting the application form we hold the personal interview to
find out the reasons for decision to join marriage agency, what is woman
looking for and what does she expect.
After the woman has to bring her best pictures made in studio, in case
she doesn't have such we are making her pictures for free, but keeping
them to our agency use only.
Each woman signs the submission form where she promises not to use the
service of any other agencies, while she is our client. It helps to
prevent complains from the men if they find that woman at other sites,
where the pictures has been copied from our site and have been used.
Pity but we have faced such cases already.
We guarantee that all the women listed at our site are sincere in their
wish to find loving husband abroad.
8. Do you or your staff meet the profiled-clients in person prior to posting their profile?
Yes
9. Do you conduct an interview in person or by telephone with the profiled-client?
Yes
10. Do you sell the addresses of your profiled-clients?
Yes
11. Do you prohibit your profiled-clients from providing their home addresses or telephone numbers to their foreign correspondents?
No
12. Do you censor or monitor or modify in any way the
communications between the profiled-clients and their foreign correspondents?
No
13. What steps did you take to verify the accuracy of the
information provided to you by the profiled-clients? For example, do you ask for proof of birth date, education, marital history, familial history or work experience and if so what is required?
By the passport in Ukraine you can find out both: marital
status, number of children and the address of the person.
So usually during the process of registration we require the passport
of the profiled- clients, which is enough to know all the above listed
information
14. How often do you update this information?
15. Approximately, how long does it take to remove profiled-correspondents that get engaged or married?
(no answer)
16. Can a profiled-client request removal or modification of her profile and how long does this take to comply with such a request?
(no answer)
17. Do you have exclusive profiles? In other words can the profiled client ONLY be found or contacted at your agency?
(no answer)
18. How would you respond if you found out one of your
profiled-clients was listed at another or a number of other agencies?
(no answer--but see above statement)
19. Do you have a refund policy and if so please describe it?
(no answer)
20. Do you have formal procedures for addressing complaints from your clients?
(no answer)
21. What would be your response if it were reported to you that one of your profiled-clients had defrauded someone out of money?
(no answer)
22. How would you describe your role or involvement in the
relationship between your foreign correspondent-clients and your profiled-clients?
(no answer)