Questionnaire Response
McNeill (temporary, need agency's name)
Below are the responses to the Questionnaire. The Author leaves it to the reader to consider the information for himself in determining whether you wish to do business with this Agency.
Agency Info: (Q1-4)
Inna McNeill
2080 Lemuria Street
Eugene, OR 97402
Phone: 541 463 9350
Contact:
3. Please list any other agencies commonly owned and URLs if
applicable.
none
5. Please list the name of your webhost or describe how you have connection to the Internet.
6. Please indicate which of the following services you offer and indicate the costs if any associated with the type of service:
Translation,Interpretation,Visa,Travel,Housing,Language,Other
7. Without divulging any trade secrets, please describe how you acquire your profiles or clients?
We run ads in the Sochi Russia newspaper as well as on radio and TV for women interested in marrying western men. We reject 80 percent of the respondents, as many are not serious, or have no idea what they are embarking on, or they are scammers. We charge the women nothing to join, but they must submit to extensive interviews with our office staff, three of whom are psychologists. We check for their true availability for marriage, visit with their parents and friends and regularly meet them at home with their parents and other relatives. Men clients are men who have joined through our website. We also reject about 20% of them as we only work with men who are also serious about marriage.
8. Do you or your staff meet the profiled-clients in person prior to posting their profile?
Yes
9. Do you conduct an interview in person or by telephone with the profiled-client?
Yes
10. Do you sell the addresses of your profiled-clients?
No
11. Do you prohibit your profiled-clients from providing their home addresses or telephone numbers to their foreign correspondents?
No
12. Do you censor or monitor or modify in any way the
communications between the profiled-clients and their foreign correspondents?
Yes, We have a trial membership and full membership. Men trial members are not allowed to contact the women directly at their homes until they have passed the trial period. Email having this information is removed. When they become full members there is no restriction on what information is exchanged, though we do not provide it directly. For the woman's safety, it is at the woman's discretion to provide her home information or not to the men she is writing.
13. What steps did you take to verify the accuracy of the
information provided to you by the profiled-clients? For example, do you ask for proof of birth date, education, marital history, familial history or work experience and if so what is required?
We verify everything on the women via the internal passport and personal interview. We also do home visits often at 3am
14. How often do you update this information?
The women are contacted and kept in contact with the agency many times per month.
15. Approximately, how long does it take to remove profiled-correspondents that get engaged or married?
We remove the woman's profile when she requests it. We put “engaged” on it as soon as the man tells us he has proposed.
16. Can a profiled-client request removal or modification of her profile and how long does this take to comply with such a request?
yes, within 48 hours.
17. Do you have exclusive profiles? In other words can the profiled client ONLY be found or contacted at your agency?
Yes, the women sign exclusive contracts. However we have had our pictures and profiles widely stolen.
18. How would you respond if you found out one of your
profiled-clients was listed at another or a number of other agencies?
IN the first two years we used to contact the agencies. This proved to be pointless. Now we inform the men in the interview process that they might find some of these women with different names on sites that have stolen from our sites. WE have found our ladies under different names on Ukranian sites, and under their own names on competitors sites. In the case of competitors we have asked for removal and gotten attorney's involved. Truthfully, doesn't change much.
19. Do you have a refund policy and if so please describe it?
No refund policy as the trial membership is on $165. The full membership can be extended past one year by an additional 6 months if the man is not successful within one year.
20. Do you have formal procedures for addressing complaints from your clients?
They write us or call. We handle it personally and individually just like all aspects of our work. We are not so large that forms are required.
21. What would be your response if it were reported to you that one of your profiled-clients had defrauded someone out of money?
Can't happen within the time the man is a client as this would certainly had to pass through our agency to the woman. We pass NO money to the women from men, only presents, plane tickets, etc. IF the man engages the woman and works with her directly after engagement, and he sends money than he is working directly against the suggestions and policies that are on our website. We don't think that men should send money directly to the woman under any circumstances. We suggest even the plane ticket after the Embassy interview should be purchased by the man in his country and sent electronically or by courier to the woman. We protect our men clients. We protect our women clients.
22. How would you describe your role or involvement in the
relationship between your foreign correspondent-clients and your profiled-clients?
Don't understand this question What is a foreign-corrspondent- client? Do you a man who is not from the USA? We have many men from many countries and the are not accepted into the agency without meeting the same requirements of all men in our agency. They are not treated differently.
Author’s Note: This question serves to remind an agency that it has two clients in the interaction: The profiled clients (whether female or male) and their foreign-correspondents (i.e. the user and normal purchaser of the Agency’s services). This question is meant to elicit something about the psychology of the Agency.