Questionnaire Response
Sziv.net
Below are the responses to the Questionnaire. The Author leaves it to the reader to consider the information for himself in determining whether you wish to do business with this Agency.
Agency Info: (Q1-4)
Postal address :
H-5005 Szolnok P.O.B. 45
Hungary
Tel.:+36-20-9559100
Contact: Andrew
3. Please list any other agencies commonly owned and URLs if
applicable.
none
5. Please list the name of your webhost or describe how you have connection to the Internet.
6. Please indicate which of the following services you offer and indicate the costs if any associated with the type of service:
Translation,Travel,Housing
7. Without divulging any trade secrets, please describe how you acquire your profiles or clients?
We acquire our profiles mainly in two ways :
- advertisers can upload themselves on our ad submittal page.
- we have some old and proven associated agencies and they send us their
clients' data
8. Do you or your staff meet the profiled-clients in person prior to posting their profile?
we or our associates do meet the majority
of our clients personally prior posting their profiles online.
9. Do you conduct an interview in person or by telephone with the profiled-client?
Yes
10. Do you sell the addresses of your profiled-clients?
Yes
11. Do you prohibit your profiled-clients from providing their home addresses or telephone numbers to their foreign correspondents?
No
12. Do you censor or monitor or modify in any way the
communications between the profiled-clients and their foreign correspondents?
No
13. What steps did you take to verify the accuracy of the
information provided to you by the profiled-clients? For example, do you ask for proof of birth date, education, marital history, familial history or work experience and if so what is required?
We only check the existence of their provided phone number
and E-mail address.
14. How often do you update this information?
Regularly, as often as we think it is needed
15. Approximately, how long does it take to remove profiled-correspondents that get engaged or married?
immediately, upon notification
16. Can a profiled-client request removal or modification of her profile and how long does this take to comply with such a request?
Yes, it will be done as soon as possible
17. Do you have exclusive profiles? In other words can the profiled client ONLY be found or contacted at your agency?
Yes, we have some clients who do not advertise themselves
anywhere else. A major part of our clients can be found only on our
associates' webpage
18. How would you respond if you found out one of your
profiled-clients was listed at another or a number of other agencies?
It is the client's right to advertise herself
wherever she wants to. No measures can be done against this in our
opinion.
19. Do you have a refund policy and if so please describe it?
By any chance, if the address submitted by us to the
customer, proved to be false or non-existent, the customer will receive
a compensation. Normally we submit E-mail address, telephone and postal
address to the customer. In almost all cases, at least one of these
always works.
20. Do you have formal procedures for addressing complaints from your clients?
We try to solve complaints whenever there is any, in
a mutually acceptable way.
21. What would be your response if it were reported to you that one of your profiled-clients had defrauded someone out of money?
The profile in question will be immediately removed
from our and our associates' websites and a warning will be sent to all
customers who have bought that address from us before.
22. How would you describe your role or involvement in the
relationship between your foreign correspondent-clients and your profiled-clients?
We advise both sides, although each is free to make their own
decisions. We are a dating and matchmaking service agency and we only
support activities leading to a long-term relationship / marriage.