| Agency Questionnaire Answers |
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- Please list the full name of your agency and URL.
- Please list the owner and/or principal manager of the agency.
- Please list any other agencies commonly owned and URLs if applicable.
- Please list the office address and phone number of the agency.
- Please list the name of your webhost or describe how you have connection to the Internet.
- Please indicate which of the following services you offer and indicate the costs if any associated with the type of service.
- Without divulging any trade secrets, please describe how you acquire your profiles or clients.
- Do you or your staff meet the profiled-clients in person prior to posting their profile?
- Do you conduct an interview in person or by telephone with the profiled-client?
- Do you sell the addresses of your profiled-clients?
- Do you prohibit your profiled-clients from providing their home addresses or telephone numbers to their foreign correspondents?
- Do you censor or monitor or modify in any way the communications between the profiled-clients and their foreign correspondents?
- What steps did you take to verify the accuracy of the information provided to you by the profiled-clients? For example, do you ask for proof of birth date, education, marital history, familial history or work experience and if so what is required?
- How often do you update this information?
- Approximately, how long does it take to remove profiled-correspondents that get engaged or married?
- Can a profiled-client request removal or modification of her profile and how long does this take to comply with such a request?
- Do you have exclusive profiles? In other words can the person listed or profile posted ONLY be found or contacted at your agency?
- How would you respond if you found out one of your profiled-clients was listed at another or a number of other agencies?
- Do you have a refund policy and if so please describe it?
- Do you have formal procedures for addressing complaints from your clients?
- What would be your response if it were reported to you that one of your profiled-clients had defrauded someone out of money?
- How would you describe your role or involvement in the relationship between your foreign correspondent-clients and your profiled-clients?