SCAM ALERT: Agency Questionnaire

Please list the full name of your agency, URL and owner and/or principal manager of the agency:

Please list any other agencies commonly owned and URLs if applicable:

Please list the office address and phone number of the agency:

Please list the name of your webhost or describe how you have connection to the Internet:

Please indicate which of the following services you offer:

Internet (computer) Access Translation Printing Costs Live Telephone Interpretation Visa Assistance Travel Assistance Housing Assistance Language Lessons Other Services

Without divulging any trade secrets, please describe how you acquire your profiles or clients:

Do you or your staff meet the profiled-clients in person prior to posting their profile?

Yes No

Do you or your staff conduct an interview in person or by telephone with the profiled-client?

Yes No

Do you sell the addresses of your profiled-client?

Yes No

Do you prohibit your profiled-clients from providing their home addresses or telephone numbers to their foreign correspondents?

Yes No

Do you censor or monitor or modify in any way the communications between the profiled-clients and their foreign correspondents?

Yes No

What steps did you take to verify the accuracy of the information provided to you by the profiled-clients? For example, do you ask for proof of birth date, education, marital history, familial history or work experience and if so what is required?

How often do you update this information?:

Approximately, how long does it take to remove profiled-correspondents that get engaged or married?:

Can a profiled-client request removal or modification of her profile and how long does this take to comply with such a request?

Do you have exclusive profiles? In other words can the person listed or profile posted ONLY be found or contacted at your agency?

How would you respond if you found out one of your profiled-clients was listed at another or a number of other agencies?

Do you have a refund policy and if so please describe it?

Do you have formal procedures for addressing complaints from your clients?

What would be your response if it were reported to you that one of your profiled-clients had defrauded someone out of money?

How would you describe your role or involvement in the relationship between your foreign correspondent-clients and your profiled-clients?